Refund policy

Returns

We only accept returns for items that are defective or incorrect.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at studiossanguinary@gmail.com within 24 hours of delivery, including clear photo or video evidence of the issue.

Items sent back without first contacting us will not be accepted.

Unless an item is confirmed defective or incorrect, we do not offer returns, refunds, or cancellations.

Made to Order

All made to order items are produced in limited runs and finished individually, specifically for you.

By placing an order, you acknowledge that:

  • production typically takes 1–4 weeks
  • in some cases, production may take up to 6 weeks or longer depending on manufacturing, material availability, production volume, and quality control
  • timelines provided are estimates only and are not guaranteed

While we aim to complete all orders as efficiently as possible, delays can occur as part of the production process.

As each item is made specifically for the customer, production delays do not automatically entitle the customer to a refund, cancellation, or chargeback.

We reserve the right to provide revised estimated timelines where necessary.

Updates may be provided via email or Instagram throughout the production process.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 24 hours of delivery with clear evidence so we can resolve the issue as quickly as possible.

Exchanges

We may offer size exchanges on a case-by-case basis depending on availability.

Customers are responsible for postage costs associated with exchanges unless the item is confirmed defective.

Shipping & Delivery

All orders are shipped with tracked services.

Once an order has been dispatched, it is handled by the courier. While we will assist where possible, we are not responsible for:

  • delays caused by the courier
  • lost shipments
  • incorrect addresses entered at checkout
  • delivery issues caused by address translation or formatting

Shipping timeframes are estimates and not guaranteed.

Need help?

If you have any questions, feel free to contact us at
studiossanguinary@gmail.com